Effective date: 17 July 2026
Last updated: 17 July 2026
1. Who we are
SMSFinsurance.com.au (referred to as SMSF Insurance, we, us or our) is operated by 1300 Group Pty Ltd ABN 83 126 093 696.
We provide an online information and referral service for insurance products relevant to self-managed superannuation funds (SMSFs). This Privacy Policy explains how 1300 Group Pty Ltd handles personal information in connection with the SMSF Insurance website, enquiries, communications and referral activities.
We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable laws.
2. Scope of this policy and external insurance platforms
This policy applies to personal information handled by 1300 Group Pty Ltd through:
- smsfinsurance.com.au and pages on that domain;
- the SMSF Insurance contact form and email communications;
- our marketing, analytics, referral and administration activities; and
- any other interaction in which we refer you to this policy.
When you select a quote or application link for life, TPD or income protection insurance, you may leave our website and be taken to agismsf.com.au, a platform operated by Australian Group Insurances Pty Ltd ABN 97 140 572 434, AFSL 379565 (AGI). AGI administers the SMSF Master Insurance Plan in partnership with AIA Australia Limited ABN 79 004 837 861, AFSL 230043 (AIA Australia), the insurer.
Personal and sensitive information that you enter on AGI’s platform, including identity, health, financial, occupation, lifestyle and underwriting information, is collected and handled by AGI, AIA Australia and their service providers under their own privacy notices. This policy does not govern their handling of that information.
We may receive limited referral or administrative information from AGI, AIA Australia or another product provider where you have authorised this, or where it is otherwise permitted by law. This could include the source of a referral, the fact that you commenced an application, or general application status. We do not ordinarily receive the full health or underwriting information that you submit on an external application platform.
For other insurance products, we may refer you to another insurer, licensee, administrator or broker identified at the time. That organisation’s privacy policy will apply to information you provide directly to it.
3. Personal information we collect and hold
Depending on how you interact with us, we may collect and hold:
- Identity and contact information, such as your name, email address, telephone number or postal address if you provide it.
- Enquiry and communication information, including the contents of messages, correspondence and records of our responses.
- SMSF and insurance-related information that you choose to provide, such as your role as a trustee or member, the type of cover that interests you and general information about an existing arrangement.
- Referral and administration information, such as referral source, product interest and limited quote or application status information received from a provider where authorised or permitted.
- Website and device information, such as IP address, approximate location derived from an IP address, browser and device type, operating system, pages viewed, links selected, referring page, date and time of access, advertising identifiers and cookie or pixel data.
- Marketing preferences, including subscription and opt-out records.
- Privacy, complaint and compliance information, including access or correction requests and evidence used to verify identity.
Health and medical information is sensitive information. We only collect sensitive information where it is reasonably necessary for our activities and you consent, or where collection is otherwise authorised by law.
Please do not include medical information, identity documents, tax file numbers, bank or payment details, passwords or other highly sensitive information in the general website contact form. If that information is required for an insurance application, provide it only through the secure application process identified by the relevant insurer or administrator.
4. How we collect personal information
We may collect personal information:
- directly from you through the contact form, email or other communications;
- automatically when you use the website, through server logs, cookies, pixels, tags and similar technologies;
- from AGI, AIA Australia, another product provider or referral partner where you have authorised the exchange or it is otherwise permitted by law;
- from a person acting for you, such as an authorised representative; and
- from publicly available sources where it is lawful and appropriate to do so.
You may browse our website without identifying yourself. You may also use a pseudonym for a general enquiry where practicable. We may need your correct identity to complete a particular request, verify authority, facilitate a referral or meet a legal obligation.
If you give us personal information about another person, you should have their authority to do so and make them aware of this policy.
5. Why we collect, hold, use and disclose personal information
We may handle personal information to:
- respond to enquiries and communicate with you;
- provide general information about SMSF insurance products and services;
- facilitate a quote, application or referral that you request;
- administer our relationship with you and maintain appropriate business records;
- operate, secure, troubleshoot and prevent misuse of the website;
- measure website use, advertising performance and referral activity;
- improve our website, content, services and user experience;
- send marketing communications where you have consented or where otherwise permitted by law;
- investigate complaints and respond to access or correction requests;
- detect, investigate and respond to fraud, security incidents or unlawful activity; and
- comply with legal, regulatory, insurance, accounting and reporting obligations, and establish or defend legal claims.
If you do not provide information we reasonably need, we may be unable to respond fully to your enquiry or facilitate the service or referral you request.
6. Who we may disclose personal information to
Where reasonably necessary for the purposes above, we may disclose personal information to:
- AGI, AIA Australia or another insurer, financial services licensee, product administrator or broker when you request a quote, application or referral;
- companies that provide website hosting, email, contact-form delivery, customer management, analytics, advertising, cybersecurity, data storage, backup or other technology services;
- professional advisers, auditors, insurers and contractors who support our business;
- related businesses operated by 1300 Group Pty Ltd, where the disclosure is relevant to your request or you have otherwise agreed;
- a purchaser or adviser in connection with a proposed sale, restructure or transfer of all or part of our business, subject to appropriate confidentiality arrangements; and
- regulators, courts, tribunals, law-enforcement bodies and other authorities where required or authorised by law.
We do not sell or rent lists of personal information.
7. Cookies, advertising technologies and analytics
Our website uses cookies, pixels, tags, local storage and similar technologies. These technologies may collect website and device information and are used to:
- enable website features and protect forms from spam and abuse;
- understand traffic and how visitors use the website;
- measure referrals and advertising campaign performance; and
- support advertising attribution and remarketing.
At the date of this policy, technologies used on our website include Google tags and Google Ads services, Meta Pixel, Google reCAPTCHA and Cloudflare services.
These providers may receive information such as your IP address, browser or device information, identifiers, pages viewed, links selected and interactions with our website or advertisements. Depending on your settings and the provider’s services, the provider may associate this information with other information it holds about you.
You can learn more from the:
You can limit cookies through your browser settings and manage advertising preferences through services such as Google’s My Ad Center and Meta’s advertising settings.
Blocking some technologies may affect website functionality. Where required by law, we will seek consent before using non-essential technologies.
8. Direct marketing
We may use your contact details to send you information about products or services that may be relevant to you where you have consented, where you would reasonably expect us to do so, or where otherwise permitted by law.
Submitting a general enquiry does not by itself mean that you have agreed to receive unrelated marketing. We do not use sensitive information for direct marketing without consent.
You may opt out at any time by using the unsubscribe facility in a message or emailing [email protected].
We will process an opt-out request within a reasonable period and will not charge you for opting out. We may still send non-marketing communications that are necessary to answer an enquiry, administer a requested service or meet a legal obligation.
9. Overseas handling of personal information
Some of our technology, analytics, security and advertising providers operate global infrastructure. Website and device information may be disclosed to or processed by recipients outside Australia, including in the United States of America, and in other countries in which those providers or their subcontractors operate.
Because global provider locations and routing may change, it may not be practicable to identify every country in this policy. Where the Privacy Act requires it, we take reasonable steps before disclosing personal information overseas to require appropriate handling of that information.
AGI, AIA Australia and other external product providers have their own overseas-disclosure practices. Please review the privacy notice shown on the relevant quote or application platform.
10. Security and retention
We take reasonable technical, organisational and physical measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include access controls, security monitoring, reputable service providers, staff confidentiality requirements and secure transmission or storage where appropriate.
No internet transmission or storage system can be guaranteed to be completely secure. If you believe information you have sent us is at risk, please contact us promptly.
We retain personal information only for as long as reasonably required for the purpose for which it was collected, for legitimate business needs and to meet legal, regulatory, accounting, insurance and dispute-resolution requirements.
When information is no longer required, we take reasonable steps to destroy it or de-identify it, unless retention is required or authorised by law.
11. Access and correction
You may ask to access personal information we hold about you or request that inaccurate, out-of-date, incomplete, irrelevant or misleading information be corrected.
Send your request to the Privacy Officer at [email protected] with the subject line Privacy request. Please describe the information or correction requested. We may need to verify your identity before responding.
We will respond within a reasonable period. There is no fee to make a request. If permitted by law, we may charge a reasonable cost for providing access, but we will tell you before doing so.
In limited circumstances, the law may allow us to refuse access or correction. If that occurs, we will provide written reasons where required and explain available complaint options.
Requests about information held by AGI, AIA Australia or another external provider should be directed to that organisation using the contact details in its privacy policy.
12. Privacy complaints
If you believe we have mishandled your personal information, please contact:
Privacy Officer
1300 Group Pty Ltd trading as SMSF Insurance
Email: [email protected]
Telephone: 1300 467 872
Postal address: Level 27, 101 Collins Street, Melbourne VIC 3000
Subject: Privacy complaint
Please explain what happened, when it occurred and the outcome you seek. We will acknowledge and investigate the complaint, may ask for further information, and aim to provide a substantive response within 30 calendar days.
If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC). Information about making a complaint is available at oaic.gov.au/privacy/privacy-complaints.
13. Data breaches
We maintain procedures for responding to suspected data breaches.
Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.
14. Automated decision-making
1300 Group Pty Ltd does not currently use a computer program to make, or substantially assist in making, decisions based on personal information collected through our website that may significantly affect a person’s rights or interests.
An external quote or application platform operated by AGI, AIA Australia or another provider may use automated processes in quoting, eligibility assessment or underwriting, including to provide an immediate decision.
Those processes are operated by the relevant provider, not by 1300 Group Pty Ltd. Refer to the privacy and collection notices on that platform for information about its decision-making processes.
If our own practices change, we will update this policy to describe the kinds of significant decisions made or substantially assisted by computer programs and the kinds of personal information used.
15. External links
Our website contains links to external websites. We do not control the privacy practices of those organisations.
Before providing personal information on an external site, please review the privacy notice displayed there.
16. Changes to this policy
We may update this policy when our services, technology, providers or legal obligations change.
The current version will be published at smsfinsurance.com.au/privacy/ with its effective date. Material changes will be highlighted where reasonably practicable.
17. Contact us
For questions about this policy or our handling of personal information, contact:
Privacy Officer
1300 Group Pty Ltd trading as SMSF Insurance
ABN 83 126 093 696
Email: [email protected]
Telephone: 1300 467 872
Postal address: Level 27, 101 Collins Street, Melbourne VIC 3000
